If your question is not answered here, please post the question below and we will answer or you can contact us directly.
Usually 2-3 days, If you need it sooner it is usually possible to arrange without an additional charge, just ask
Yes, absolutely. On request I will process a 1-2 minute clip of your audio BEFORE you order.
I remove major errors and things that stand out to me as either a mistake or distracting. On request I can remove every little filler word and error, this will incur an additional charge. I recommend considering how much this is actually going to improve your podcast and remember most interview style podcasts SHOULD sound natural, not robotic.
Yes. If you know exactly what you want removed you can supply a paper edit for me to follow.
We have accounts with Google Drive and Dropbox and generally use one or the other with clients.
We use PayPal so you can use any debit/credit card or bank account. If you want to arrange an alternative payment system, contact us.
Yes, within reason this is usually not a problem and part of the service.
Yes, if you are not happy we will provide a refund, however anything we provide a refund on cannot be published anywhere online or otherwise.
To an extent we can improve audio quality but sometimes audio is beyond repair. If you send us your damaged audio, we will provide you with a sample of what it will sound like after restoration before you pay.